Terms and Conditions

1. Introduction

Welcome to smartIQ innovation technology GmbH. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Company Information

Business Name: smartIQ innovation technology GmbH
Address: Franz Dullnig Gasse 5, 9020 Klagenfurt, Austria
Contact Email: welove@smartiq.world

3. Products

We specialize in the sale of innovative physical products, including:

• SMART BATTERY SYSTEM
• PROPULSION SYSTEM C220
• SIDE MOUNT LEFT (INTERLOCK)
• NT 10” LED DISPLAY

4. Payment Methods

We accept the following payment methods:

• Bank Transfer
• PayPal

We do not currently offer payment plans or financing options.

5. Shipping and Delivery

• Processing Time: Orders are processed within 2 business days.
• Delivery Time: Delivery times range from 3 to 14 days, depending on the destination.
• Shipping Carriers: We use DPD or other carriers, depending on the shipment country.
• Shipping Costs: Shipping is not free; customers are responsible for all shipping charges.

6. Returns and Refunds

• Return Policy: Returns are accepted within 14 days of purchase. The product must be unused, in its original packaging, and accompanied by proof of purchase.
• Return Shipping Costs: Customers are responsible for return shipping costs.
• Refunds: Refunds will be provided in full upon receipt and inspection of the returned product.

7. Warranty

All our products come with a 2-year warranty, which covers manufacturing defects. The warranty does not cover:

• Damage caused by improper use.
• Wear and tear due to normal usage.

To claim a warranty, please contact us at welove@smartiq.world with proof of purchase and details of the issue.

8. Privacy and Data

We collect customer data for the following purposes:

• Shipping: To process and deliver your orders.
• Marketing: To provide updates, promotional offers, and product information.

We are committed to protecting your data. Information is stored securely and will not be shared with third parties without your consent, except as necessary to process your orders or as required by law.

9. Governing Law

These Terms and Conditions are governed by Austrian law. Any disputes arising out of or in connection with these Terms and Conditions will be resolved through arbitration.

10. Dispute Resolution

If a dispute arises, we encourage customers to contact us first to seek a resolution. If the issue cannot be resolved amicably, it will be subject to arbitration under Austrian law.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes your acceptance of the updated Terms and Conditions.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:
Email: welove@smartiq.world
Address: Franz Dullnig Gasse 5, 9020 Klagenfurt, Austria

Thank you for choosing smartIQ innovation technology GmbH.