Shipping Policy

Shipping Policy for smartIQ innovation technology GmbH

1. Processing Times

• Orders are processed within 2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods

We ship worldwide using reliable carriers such as DPD and other trusted partners, depending on the shipment destination.

3. Delivery Times

• Delivery times vary depending on your location:
  • Europe: 3–7 business days.
  • Rest of the World: 7–14 business days.

Please note that delays may occur due to customs clearance, holidays, or other unforeseen circumstances.

4. Shipping Costs

• Shipping is not free.
• Shipping costs are calculated at checkout based on the destination and the weight/size of the package.

5. Customs, Duties, and Taxes

• International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
• These fees are the responsibility of the customer and are not included in the shipping cost.

6. Tracking Information

Once your order is shipped, you will receive an email with tracking details. Use this information to monitor your shipment’s progress.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to pick up from a delivery center, we will issue a refund for the product minus shipping costs. Reshipping will require additional payment.

8. Lost or Damaged Packages

We take great care in packaging your order, but if your package is lost or damaged during transit, please contact us immediately at welove@smartiq.world. We will work with the carrier to resolve the issue.

9. Contact Us

For any shipping-related questions, please contact us:
Email: welove@smartiq.world
Address: Franz Dullnig Gasse 5, 9020 Klagenfurt, Austria